IATA in collaboration with Airport Research Center will hold a Level of Service (LoS) workshop on 18 July 2016 in IATA’s Singapore office.

Mr. Jurgen Renner, IATA’s airport development and LoS expert, will explain the principles of IATA’s revised LoS concept. Participants will also be provided with useful recommendations and practical guidance on how to apply this new framework. Afterwards, Ms. Uta Kohse, Managing Partner of Airport Research Center (ARC), will demonstrate how a terminal simulation tool can effectively support LoS assessments and help to optimize investments and reduce operational costs. Uta and Jurgen will also elaborate on two LoS project case studies, which IATA and ARC have carried out recently.

This LoS workshop will also serve as a platform to have a lively exchange of experience with other participants. The workshop is open for all interested airport and airline employees. There is no registration fee involved and confirmation of participation is at the discretion of IATA.